I use CLC for booking threw my job and they still wanted a card on file. She got me in a double bed room at no extra cost.
I told her that I already made my reservation earlier that day for a king bed room. When I finally got up to the desk she said there was no more single king size beds left.
It was 30 min before they was to get anyone in a room.The lady at the front desk said she was waiting on a manager which was driving from her home to Ok the rooms that was already ready. I made a reservation at 1:00 pm I arrived at the hotel at 6:30pm and was waiting in line with 8 other people.