However, a full self-exclusion application must still be filled out at the Gaming Commission Office as soon as possible. Outside of office hours, an immediate five-day ban maybe obtained from the Regulatory Agents, at either Spa Resort Casino or Agua Caliente Casino Resort and Spa.

The Agua Caliente Gaming Commission is open Monday through Friday, 8 a.m - 5 p.m. The West Virginia gambling exclusion list restricts individuals from the state’s casinos and all gambling venues, including online sportsbooks and casinos. When visiting the Gaming Commission, please be sure to bring a valid photo identification that includes a signature such as a Driver's License, passport, or Military ID. To initiate a self-exclusion ban, a player can send a written request to the director of the West Virginia Lottery to be added to the exclusion list. Anyone choosing a LIFETIME ban will not have the option of taking themselves off the self-exclusion list. After the chosen term has expired, you must return to the Agua Caliente Gaming Commission Office to be removed from the self-exclusion list. Any and all winnings resulting during this exclusion period will be forfeited. At that time, a limit for the ban must be chosen: one year, five years, or lifetime. A notary public will be provided for all required signatures. A self-exclusion application will be provided for immediate processing. Those who choose to ban themselves from the properties owned and operated by the Agua Caliente Band of Cahuilla Indians may do so at the Agua Caliente Gaming Commission Office.